If you placed your order but didn’t get an email confirmation that the order was placed, don't worry! You may still have an order, you'll just want to try the following to double check.
Check your spam folder. Our email confirmations can sometimes end up in there.
If you signed in through Facebook or Gmail, check the email linked with that.
Go to "My Orders" and you'll be able to see all the order's you've placed and should be able to see the status of your order.
Check your bank account to make sure that there is a transaction from DRESSTELLS.
If you still can't find any confirmation that your order was placed, definitely Contact Us with your full name, email, phone number, and the address you gave at checkout so we can try to locate it.
Please kindly refer to our size chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.
We respect your privacy and keep your personal information confidential.
When you visit our site, the information collected is stored by your browser, such as your name, phone number, postal code, and address. Cookies can be used to recognize your IP address and provide faster access to our site. You can restrict the use of cookies by changing the settings in your browser, which may limit your access to our site.
Most of the time is that you have entered the email address or password incorrectly.
If you signed in with Facebook or Gmail the first time, you will need to click the "Sign in with Facebook" or "Sign in with Gmail"button to log in.
No, you don't need to register with DRESSTELLS to place orders.
You can fill in the necessary information when checking out as a guest. But you will not be able to check the order status or order history without registering.
Dresstells ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just contact us.
The prices already include VAT(Value Added Tax). In some cases, customs duties and/or fees are levied by your destination country. These additional costs for taxes or customs clearance fees are to be borne by the recipient. Unfortunately, we cannot estimate what the charges may be since customs and tax policies vary greatly from country to country. For more details, please contact the custom authority of your destination country or visit their official website. In some cases, customs clearance procedures are required; in these circumstances, there may be delays, which will affect our original estimated delivery time.
Please note that due to customs regulation, we are unable to list items purchased as gifts or list an amount that is less than the actual product price.
You may add items to the shopping cart to check on the accurate shipping fee. Customers can also place a test order to check the total cost
We have two shipping methods including expedited shipping and standard shipping. The shipping fee varies from country to country. It also depends on the weight of the items you order.
If you have any issues with the shipping cost, please do let us know and we'll be more than happy to walk you through it!
From the time you place your order to the day you get a knock on the door from a nice delivery person, you're looking at about 2- 5 business days for Tailoring&production, and around 6 -10 business days for shipping.
Estimated Receiving Time = Tailoring Time + Shipping Time
You may check the specific Tailoring time including the rush order service on each product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-8 days for the shipment. The standard shipping takes 6-10 days. We use the standard shipping for the free shipping (You can choose expedited shipping if needed). The sooner you place an order, the sooner we start preparing your dress.
Here's the process for dresses:
Your order is confirmed by our inventory and quality control team. If everything looks good (no unusual measurements, address info, etc.) they will approve the order and send it to the tailors to get to work. This can take 1-3 business days.Please notice your email and reply us or contact us by live chat for your order confirmed.You will receive an email confirmation with tracking information once your order ships.
Then, each dress is made-to-order by our tailors.
Your dress is shipped from our warehouses, shipping times vary from 3 - 10 business days, depending on your region and the shipping methods.
